Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via supplier shipping method  with tracking and drop-off without signature. If you prefer delivery by UPS or Fed Ex  Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected. Please understand if you are purchasing a item for a specific date it is best to pay for your own postage via Fed Ex or DHL shipping option during check out to ensure 3 day or 7 day delivery. All packages shipped  using sellers shipping method are expected to arrive between 14 - 36 days. 

There will be no refunds unless parcel is lost and undelivered by carrier in time frame of promised delivery. Please refer to the returns and exchanges policy on lost on damages goods. 

 


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